Return & Refund Policy – Tathastu

Last Updated: May 29, 2026

Thank you for shopping with Tathastu – Temple Of Wellness.

We are committed to providing premium-quality Ayurvedic wellness products crafted with care and authenticity. Due to the personal care and wellness nature of our products, our Return & Refund Policy is designed to maintain product safety, hygiene, and fairness for all customers.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept return or replacement requests within 7 days of delivery only under the following conditions:

• The product received is damaged or defective
• An incorrect product was delivered
• The package was tampered with during delivery

To request a return or replacement, please contact us within the eligible period along with:

• Order ID
• Product photos
• Clear images of the issue

Email: support@tathastutempleofwellness.com

2. Non-Returnable Products

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Opened or partially used products
• Products returned without original packaging
• Products damaged due to improper storage or misuse
• Items purchased during clearance sales or special offers (unless damaged or incorrect)

3. Return Conditions

If your return request is approved:

• The product must remain unused
• Original sealed packaging must be intact
• Proof of purchase or order confirmation must be provided
• The return request must be made within the 7-day return window

Tathastu reserves the right to reject returns that do not meet these conditions.

4. Refund Process

Once the returned product is received and inspected:

• Approved refunds are processed within 7–10 business days
• Refunds are issued to the original payment method
• For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or store credit

Processing times may vary depending on your bank or payment provider.

5. Replacement Policy

We offer free replacements in cases where:

• The product is damaged
• An incorrect item was delivered
• A verified quality issue exists

All replacements are subject to product availability.

6. Return Shipping

For damaged, defective, or incorrect products, return shipping will be arranged or reimbursed by us.

For other approved returns, customers may be responsible for return shipping charges.

We recommend using a trackable courier service for all return shipments.

7. Order Cancellation

Orders can be cancelled before dispatch for a full refund.

Once an order has been shipped, cancellation requests cannot be accepted.

8. Product Disclaimer

Ayurvedic and herbal wellness products may show slight variations in:

• Aroma
• Texture
• Color
• Herbal consistency

These natural variations are normal and are not considered defects.

Our products are crafted using herbal ingredients and traditional wellness formulations while maintaining quality standards for customer satisfaction.

9. Contact Us

For any return, refund, replacement, or product-related queries, please contact us:

Tathastu – Temple Of Wellness
India

Website: tathastutempleofwellness.com
Contact Page: Contact Us
Email: support@tathastutempleofwellness.com

10. Acceptance of Policy

By placing an order on Tathastu, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.